Shipping policy

Shipping Policy

1. Production Times

All products are made to order unless explicitly stated otherwise.

Production time is separate from shipping time.

Please allow up to 15 working days for production before dispatch, unless a different timeframe is stated on the product listing.

During peak periods, production times may extend. We will notify you if significant delays occur.

2. Dispatch & Delivery

Once your order has been completed, it will be dispatched using a tracked courier service where available.

Delivery timeframes are estimates only and are not guaranteed.

We are not responsible for delays caused by:

Courier services
Incorrect or incomplete delivery addresses
Customs clearance (for international orders)
Severe weather or force majeure events

Delivery time begins once the item has been dispatched — not when the order is placed.

3. UK Shipping

We ship throughout the United Kingdom.

Shipping costs are calculated at checkout.

If your parcel is returned to us due to:

Incorrect address
Failed delivery attempts
Refusal of delivery

You will be responsible for re-delivery charges.

4. International Shipping

Where international shipping is available:

Customers are responsible for any customs duties, import taxes, or handling fees.
We are not liable for customs delays.
Refused international deliveries will not qualify for shipping refunds.

5. Tracking Information

Where tracking is provided, details will be sent via email once your order has been dispatched.

It is the customer’s responsibility to monitor tracking updates and arrange redelivery where necessary.

6. Risk & Responsibility

Risk passes to the customer upon confirmed delivery.

If tracking confirms delivery, we are not responsible for:

Lost or stolen parcels
Parcels left in safe places
Items delivered to neighbours

If you believe your parcel is lost, please contact us and we will assist in raising a courier investigation where appropriate.

7. Damaged Parcels

If your parcel arrives visibly damaged:

Take clear photographs before opening
Notify us within 48 hours of delivery
Retain all packaging

Failure to report damage within 48 hours may affect your claim.

8. Split Shipments

As items are made to order, larger orders may occasionally be dispatched separately. You will not be charged additional shipping unless agreed in advance.