Returns Policy

Returns Policy – Personalised Items

Due to the custom and personalised nature of our products, we do not accept returns or offer refunds for personalised items unless the item is faulty or incorrect due to an error on our part.

Faulty or Incorrect Items

If your personalised item arrives faulty, damaged, or not as ordered, please contact us within 48 hours of delivery with:

Your order number
Clear photos of the fault or issue
A brief description of the problem

Once reviewed and confirmed, we will offer a replacement for the faulty item. Refunds are issued only where a replacement is not possible.

Incorrect Fitting or Application
We are unable to accept returns or provide replacements for items that have been:

Incorrectly fitted or applied
Installed on unsuitable or unclean surfaces
Damaged during installation or removal
Used contrary to our fitting instructions

Please ensure all items are applied correctly and that you follow the supplied fitting guidance carefully before installation.

Non-Faulty Personalised Items

Personalised items are made to order and cannot be returned or exchanged if:
You change your mind
Incorrect personalisation details were provided at checkout
The item does not fit your intended use due to customer error

Contact UsIf you believe your item is faulty, please get in touch with our customer support team and we’ll be happy to help resolve the issue as quickly as possible.